Returns & Exchanges

We want you to love your Foldie as much as we do, which is why we offer a 30-day return window for all unused items in their original packaging. Whether you need a different color or a full refund, our UK-based team is here to ensure your satisfaction.

1

Initiate Your Request

Visit our online return portal and enter your order number and UK postcode to select the items you wish to return or exchange.

2

Prepare the Package

Place the unused items back in their original packaging, ensuring all tags are attached and the product is securely folded to prevent damage during transit.

3

Ship It Back

Print your prepaid Royal Mail return label from the portal, attach it to your parcel, and drop it off at your nearest Post Office or local collection point.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund or dispatch your new exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing