Frequently Asked Questions

Everything you need to know about your Foldie experience.

How long does shipping take within the United Kingdom?

Standard shipping typically takes 2-4 business days. We also offer express shipping options at checkout for those who need their Foldie sooner.

What is your return policy?

We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund.

Are The Foldie bags water-resistant?

Yes, our bags are crafted from high-quality, water-resistant fabrics designed to protect your belongings from unpredictable British weather.

Can I use The Foldie as an airline carry-on?

Absolutely. The Foldie is designed to meet most major airline cabin bag requirements, though we recommend checking with your specific carrier before travel.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How do I care for and clean my bag?

We recommend spot cleaning with a damp cloth and mild detergent. For deeper cleans, hand wash in cold water and air dry to maintain the integrity of the fabric.